FAQs
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
We ship to most countries worldwide. Please check our shipping policy for more details.
How much does shipping cost?
Currently all shipping costs are free.
How long does shipping take?
Shipping times vary by location. Typically, delivery takes 7-15 business days for international orders.
Do you offer expedited shipping?
Yes. Please contact us for details.
What happens if my order is delayed?
If there is a delay, we'll notify you and provide updated delivery information.
Orders
Below are some of are common questions about orders
Can I modify my order after placing it?
Unfortunately, once an order is placed, it cannot be modified. Please double-check your order before completing the purchase. Or please contact us for assistance.
How do I know if my order has been confirmed?
You’ll receive an order confirmation email shortly after completing your purchase. If you don’t receive it, please check your spam folder or contact us.
What should I do if I receive the wrong item?
If you received the wrong item, please contact our customer support team immediately with your order details, and we will resolve it.
Can I track my order?
Yes, you will receive an email with tracking details once your order has shipped.
Products
Below are some common questions about our products
Is this V4e GNSS receiver included with the Trion V4e Combo?
Yes. This GNSS receiver is included with the Trion V4e Combo.
After connecting V4e Pro to FJD Trion Scan, what is the data format of the exported points?
.las (a common format for storing lidar point cloud data)
Does V4e have a radio station?
No. It is recommended to use Ntrip (Networked Transport of RTCM via Internet Protocol).
What file formats can the FJD Trion Model export?
- Point Cloud Data:LAS, LAZ, E57, PLY, PTS, TXT, ASC, XYZ, CSV, BIN, PCD, PN, PV, etc.
- Model Data:PLY, OBJ, STL, DXF, etc.
- Vector Data:DWG, DXF, Bin
- Orthophotos / Orthophoto Imagery:TIF, TIFF (including coordinate data)
- Reports:DOCX, TXT, XLSX, etc.