Warranty
This policy applies to FJD Trion scanners purchased from store.fjdtrion.com, including the accessories supplied with the scanner. Please keep your order confirmation or invoice as proof of purchase.
1. Warranty Period
All FJD Trion scanners and the accessories included with them are covered by a one-year limited warranty beginning on the date of delivery. The warranty applies whether or not you purchase or activate software.
A repaired or replaced product remains covered for the remainder of its original warranty period. Optional extended warranty coverage, where available, is subject to its own terms.
2. What the Warranty Covers
During the warranty period, FJD Trion will repair or replace a scanner or included accessory that fails because of a manufacturing defect or a defect in materials under normal use.
Our support team may first help diagnose the issue remotely. If a repair or replacement is needed, we will provide instructions for the next step. Warranty service is subject to inspection and confirmation of the defect.
3. What the Warranty Does Not Cover
The warranty does not cover:
-
Damage caused by drops, impact, accidents, misuse, improper operation, or failure to follow the product instructions;
-
Damage caused by improper storage, handling, or transportation after delivery;
-
Damage caused by floods, fires, lightning, earthquakes, or other events outside FJD Trion’s control;
-
Unauthorized disassembly, modification, or repair;
-
Normal wear and tear or performance changes caused by normal aging;
-
Products with an altered, damaged, or unreadable serial number or warranty label; or
-
Issues that arise after the warranty period has expired.
If an issue is not covered, we will explain the findings and provide a quote for any available paid repair before carrying out chargeable work.
4. How to Request Warranty Service
Email support@fjdtrion.com with your order number, product serial number, a description of the issue, and photos or a short video where helpful.
Our support team will review the information and guide you through troubleshooting. Please do not send a product for repair until we provide shipping instructions. If the issue cannot be resolved remotely, we will arrange an appropriate repair or replacement process.
If you discover a suspected defect within 15 days of delivery, please contact us promptly so we can assess the available repair or replacement options.
5. Shipping and Service Costs
If an issue is confirmed to be covered under warranty, FJD Trion will cover the cost of the approved repair or replacement.
Shipping and logistics costs depend on your region and the service arrangement. We will explain any applicable costs and shipping instructions before the product is sent for service.
For issues outside warranty coverage, diagnostic, repair, replacement, and shipping charges may apply. We will provide a quote for your approval before carrying out paid repair work.
6. Returns and Your Legal Rights
This warranty is separate from our Return & Refund Policy. It does not limit any consumer rights or remedies provided by applicable law.
For warranty assistance, contact support@fjdtrion.com.