Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

30-Day Returns for Scanners

You may carefully set up and use your scanner to evaluate whether it fits your workflow. Normal, careful use during this period does not, by itself, make the scanner ineligible for return.

To be eligible for a return, the scanner must be free from damage caused by misuse, accidents, or improper handling. Please return the scanner with all accessories, components, manuals, and other items supplied with it, together with its original packaging. You will also need your receipt or proof of purchase.

Please handle and pack the product carefully so it is protected during return shipping. If an item or included accessory is missing, or the product has damage beyond normal, careful use, we will review its condition and contact you before deciding how to proceed with the return.

To request a return, email support@fjdtrion.com within 30 days of receiving your item. If your return request is accepted, we will provide a return shipping label and instructions on how and where to send the package. Any applicable return shipping costs will be explained before you send it. Items sent back without first requesting a return will not be accepted.

For questions about a return, contact support@fjdtrion.com.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Include your order number and photos or a video if available, so we can assess the issue and provide an appropriate solution.

A request concerning a defective, damaged, or incorrect item will be assessed according to the circumstances, our After-Sales Service Policy, and your rights under applicable law. The condition requirements for a return because the product does not fit your workflow do not prevent you from reporting a product defect.

Exceptions and Non-Returnable Items

Custom or personalized products may not be eligible for a change-of-mind return unless otherwise required by applicable law. Please contact us before purchasing if you have questions about a specific product.

Exchanges

If you would like a different product, you may request a return within the 30-day return period and, once the return is accepted, place a separate order. If a product has a defect covered by warranty, repair or replacement is handled under our After-Sales Service Policy.

European Union Right of Withdrawal

If your order is delivered to an EU country, you may also have a statutory right to withdraw from an eligible purchase within 14 days of receiving it. Our 30-day return policy remains available to eligible orders delivered to the EU; the 14-day statutory period does not shorten our 30-day return window.

Statutory withdrawal rights, including any applicable rules about inspecting or handling the product, are governed by applicable law. Nothing in this policy limits those rights.

Refunds

We will notify you once we have received and inspected your return and tell you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post it.

If more than 15 business days have passed since we approved your refund, please contact support@fjdtrion.com.