Shipping policy
Thank you for visiting and shopping at https://store.fjdtrion.com. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our website.
Unless otherwise stated on the product page, all listed prices include shipping costs and applicable taxes.
Order processing
Orders are typically processed within 2–5 business days after payment is confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
Processing times may be longer during peak periods, promotional events, or other unforeseen circumstances. If there is a significant delay, we will notify you by email at support@fjdtrion.com.
Shipping confirmation and tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Tracking information usually becomes active within 48 hours after shipment. Updates may be delayed depending on the carrier’s system and local logistics operations.
Delivery time
Most orders are delivered within 7–15 business days after shipment.
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, remote delivery locations, public holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.
Damaged or lost shipments
If your order arrives damaged, please contact us at support@fjdtrion.com within 7 business days of delivery and provide your order number, photos of the outer packaging and product condition, the shipping label, and an unboxing video if available.
If your package is suspected to be lost in transit, please contact us promptly and provide your order number, tracking information, and any other relevant supporting information. Once the loss is confirmed, FJD Trion will take responsibility and provide an appropriate solution.
Claim review
All claims are subject to review and verification by the relevant carrier, warehouse operator, or insurance provider, where applicable.
We reserve the right to reject claims that are submitted late, lack sufficient supporting evidence, or do not meet the requirements of this Shipping Policy.
International shipping
We currently do not ship to Latin American countries.
If you are unable to place an order in your region, please contact us at support@fjdtrion.com for further assistance.
We may expand shipping availability in the future. Customers may subscribe to our website with a valid email address to receive updates.
We reserve the right to change available shipping destinations at any time without prior notice.
Shipping restrictions
Shipping availability may vary by country, region, local regulations, carrier limitations, or product type.
We reserve the right to refuse, limit, or cancel shipments to any destination where fulfillment is not feasible, lawful, or commercially reasonable.
Shipping address accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, losses, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply before the order can be reshipped.
Returns and refunds
Please refer to our Return & Refund Policy for detailed information about returns, refunds, eligibility, and procedures.
If both this Shipping Policy and the Return & Refund Policy apply, the Return & Refund Policy will govern matters specifically related to returns and refunds.
Contact us
If you have any questions about this Shipping Policy or your shipment, please contact us at:
Email: support@fjdtrion.com